VIP Executive Santa Iria Hotel FAQ Lisbon

Depending on the Hotel’s availability, we will do our utmost to satisfy your request, which should be indicated in the "Special Requests" field, at the you book on step nº 5.

Yes, to satisfy the request of our clients, some hotels of the VIP Hotels Group has several types of room. Please state your preference in the "Special Requests" field when doing the reservation, and we will do our best to satisfy your request.

Yes, all VIP Hotels have Internet access through Wi-Fi connection.

Yes, all the VIP Hotels Group have parking facilities. You only need to use the "Special Requests" field when doing the reservation. We also inform that Parking facilities are not bookable online.

Yes, please specify this particularity in the "Special Requests" field, when doing the reservation, together with the child’s age in question. The babysitting service is charged at a cost separately.

After registering in the front page, you may choose this option by clicking in 'I wish to receive emails and newsletters'.

Our hotels do not allow pets; only persons with special needs are authorized to have pets in the room or public areas in the Hotel.

Yes. One child under 12 year’s is free of charge on Bed and Breakfast basis when travelling with their two adults.

The client will need the Identity card or Passport at the time of Check-In.

Our Hotels have selected for you the most interesting places to visit, including restaurants, museums, tourist guides, please ask at the reception the information’s you desire.

Our reservation process is very simple. Click on booking on reservation. Then you will have the possibility of choosing by the country’s zone or directly the hotel of your choice, followed by the arrival and departure dates. Following this process, select the hotel you require. On the next page you may choose the type of room you desire, tariffs and quantity. On Supplements you may opt between various options like the Extra bed or Breakfast. Your personal preferences will be taken into account including a 'Special Request' field. The confirmation of the reservation will be forwarded to the email you have indicated.

Yes. The credit card number is always requested. For it VIP Executive Santa Iria sends your information trough a bank server, encrypting the credit card number, ensuring its security. All information received trough the VIP HOTELS Group website is treated with the utmost confidentiality.

The credit cards accepted to carry out this operation are VISA and MASTERCARD. For other credit card types, the reservation must be through sending an email for the VIP Executive Santa Iria in question, with the client’s personal data, and respective credit card number.

Yes. You may reserve until 5 rooms when doing this operation.

There are few possibilities:
- For online reservations the only card types accepted are VISA and MASTERCARD
- The card expiration date is outdated
- Wrong Security code
If the problem continues please send an email, using for that, the contact form available in the support centre page.

Yes. We have special prices for groups, which are handled case by case, by the responsible departments of each hotel. It’s considered a group, when there are 20 or more people included in it.

Rates are quoted on a nightly basis. If the overnight stay includes lunch, dinner, or breakfast, this will have an additional charge per person.

We have several promotions, packages and special prices for any occasion. Visit our 'Highlights and promotions', page and then click on 'promotions'.

The confirmation process of the room reservation is instant, following the reservation; the confirmation is send to the clients indicated email.

If it’s a FLEX tariff, the client can cancel the reservation until 4 o’clock p.m of the arrival date; on the other hand if it’s a VALUE tariff, the reservation cannot be cancelled. If the client does not show up, the price for the first night per room will be charged in both tariffs.